FAQs

HOW DO I LOOKUP MY ORDER?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days from processing order. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. 

Our support team is always happy to guide you at any step!

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THIS? 

We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible.

         1. Use email address lematunlimited@gmail.com

         2. Write the subject as “Changes”

         3. Include your order number

         4. Include the desired changes.      

PAYMENTS

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards & Debit Cards We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay.

 

Note that additional exchange fee may apply if your currency is other than US dollars.


DO YOU SHIP TO MY COUNTRY?

We ship to most countries around the world although we may not be able to ship to a select few due to logistical reasons.

 

RETURNS AND REFUNDS?

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email sunnydaysemporium@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.


SHIPPING  

Shipping destinations:

  • We ship both locally and worldwide.


 INTERNATIONAL TAXES

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • The customs value is made up of:
  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.